>I realized a lot of my job consists of gauging people’s honesty. I have to figure out if we are at fault vs the customer… sometimes they’re flat out lying, sometimes they have no clue… and sometimes we’re at fault.

I don’t like having to gauge liers, that is a lot of the reason as to why I choose the friends that I do — I’m straight up in all aspects, this is me… and I want others to be the same. There’s nothing worse then thinking someone might be doing something behind your back. I cast that possibility out long ago by being very very selective in who I occupy my time with.

…just suck it up and deal, don’t try and lie your way out of it, accept it, move on.