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post from mail: (no hyperlinks allowed)

DSL: It sucks now
http://www.businessweek.com/ap/financialnews/
D8JL2LK80.htm?sub=apn_tech_down&chan=tc

I kept my DSL for 3 reasons
A) It’s a faster ping
B) I expected the Universal Service Fund to go away due to federal deregulation of DSL
C) They told me I would no longer require a phone line.
It costs me $29.99 a month for DSL with a $12 phone line.
When I called Verizon they said I could change my service to “Dry Loop” which would mean I would no longer have to have a phone line.
“Great! Can I do that?”
“Yes, I do show that you qualify for that service, however it would be $39.99 a month”
“Why would I want that?”
“Well, you don’t have to have a phone line”
“But it’s the same ammount of money as having my DSL plus a phone line?!!”
“It offers you a choice”
“Well I’d like to cancel my service at this point, because the reason I renewed was because they said the USF would be going away and I wouldn’t need a phone line.”
“OK, well I can cancel your service but an early termination fee will apply”
“No, I want to cancel without a termination fee because Verizon didn’t keep their end of the bargain.”
“Yes we did, our end of the bargain was providing you service.”
“What about your sales practices then, because they told me those things so I’d renew”
*Silence*
“So I’m going to pay the same price for less service, does this make sense to you?!!”
“Yes, it does sir”
“Well I’m glad YOU’RE happy with Verizon’s services – *CLICK*”

It’s all a big F U to me and all the other customers who have been waiting for this.
I’m so pissed right now, I’m writing a letter to them while I’m still angry.